DataDreamers Frequently Asked Questions
DataDreamers Frequently Asked Questions
Have a question about your restaurant delivery order software? We have answers. Here are some frequently asked questions and answers.
What are all the pieces that make up DataDreamers’ service?
Our system consists of three parts. First, WISDOM — our ordering and dispatching software. Next, YouMenu — our restaurant management app. And, WisdomGPS — our driver app. WISDOM is run through your web browser. And, the apps are available in iOS and Android app stores. For an additional fee, we can also create a custom app for your restaurant delivery service. This will make it easier for customers to place orders directly from their phones.
What equipment do I need to use your services?
The only thing WISDOM requires is a computer with an internet connection — no need for expensive servers or database software. The dispatch interface is web-based, and it communicates directly with the app installed on your drivers’ smart phones. However, if your restaurant partner uses YouMenu to receive orders, they’ll need a tablet or smartphone to manage the app.
Do I need any additional software?
WISDOM’s reports are exported as Excel spreadsheets, so you’ll want at least one computer with Excel installed on it. Other than that, there is no software to install.
How long does it take to get set up with DataDreamers?
We’ve made sure our onboarding process is fast and painless. A custom site for your restaurant delivery service can be online just two days after we receive your order. From there, you just have to enter your menus, and you’ll be up and running! Also, WISDOM’s menu editor makes it easy to input menu information. Plus, you can provide your restaurant partners with editing access to make sure they stay updated.
Can WISDOM dispatch my orders for me?
Absolutely! WISDOM has sophisticated automated dispatching that will plan optimal routes and time the transmission of orders to both drivers and restaurants. So, your customers will get their food delivered hot and on time.
How fast is WISDOM?
With a broadband internet connection, WISDOM is just as fast as any program you would install on your PC. WISDOM has gone through several years of optimization and streamlining, making the order-taking process lightning fast.
What happens if my internet connection goes down?
Broadband connections are normally very reliable (the likelihood of losing your broadband connection is about the same as the power going out).
Does your system take credit card payments?
Of course! WISDOM has completely integrated credit card processing. And, no additional processing software or dedicated credit card line is needed. A merchant account with our processing partner (who does charge a fee for a virtual terminal) is all that you need.
Does WISDOM fax orders?
You bet! You don’t even need a fax server or fax line. WISDOM can be configured to use the fax server farm in our datacenter, using our fax lines. In addition, we provide faxing services from our lines for a small additional fee. But, our rates are much better than those of outside providers.
Can I have multiple terminals running my dispatch? Do additional users cost extra?
WISDOM was designed to be in a multi-user environment. So, you can have as many terminals and/or user logins as needed—at no additional cost. On average, a busy restaurant delivery service taking 100+ orders per day will have three to five terminals. A single broadband internet connection can be shared by up to eight terminals using WISDOM at the same time.
What kind of technical support and upgrades do you provide, and do I have to pay extra?
Technical support and software upgrades are provided at no charge. We are available on Instant Messenger Monday-Friday 9-5 to answer questions and provide technical support. Also, we can also be easily reached via email or telephone on nights and weekends. WISDOM is growing fast and new features are constantly being added. We prioritize our feature development on what you, our clients, are requesting most.
Is my data private and secure?
Absolutely. DataDreamers is committed to keeping any and all data in strict confidentiality. Our redundant, industrial-strength servers are housed in a secure datacenter, which has emergency diesel generators and multiple direct connections. Also, WISDOM performs secure, automated, nightly offsite backups for each delivery service, so in the event your hard drive crashes your data is still available to download again.
What does WISDOM stand for?
WISDOM stands for “Web Interface Supporting Delivery Order Management”.
Can I see how all this works before signing up?
Absolutely. Contact us for a demonstration today! We’ll provide you with a login to our demo site, where you can place test orders, edit menus, and manage drivers. In addition, try any of the countless other features our system provides. Why not see the restaurant delivery order software in action before signing up?