A well-crafted Airbnb listing makes you excited and eager to book a stay. In a similar way, your restaurant delivery service homepage should welcome potential customers and make them eager to explore your offerings.

Transitioning from the analogy of a welcoming Airbnb listing to the essential elements of a captivating homepage, let’s talk about the “3Ps.” 

Just as a well-crafted Airbnb listing can make the difference between a booked stay and a passed-over property, these three elements can transform your homepage from a mere digital billboard to an inviting and engaging platform that converts visitors into loyal customers.

Your homepage should mirror your ideal customer

Your homepage is the first impression you make on potential customers. It offers a chance to show them that you get them, that you understand their struggles and dreams. 

From the moment they land on your site, every element should reflect that understanding. The images, the words, the overall vibe – it all needs to say “I see you, I feel you, and I’m here to help.”

Key elements for a homepage that connects

To have credibility, your homepage has to answer the questions your prospects are asking themselves about your business. This comes down to what we call the 3 P’s: 

  1. A Person – Do you know me? First identify who they are and what they want. 
  2. With a Problem – Do you feel me? Empathize with their frustration and demonstrate your deep understanding. 
  3. You offer a Promise – What’s really possible? Define success beyond expectations in a way that gives them hope. 

Let’s break each of these down.

Make it Personal

When you’re passionate about what you do, it’s tempting to want to share too much on your homepage. But the truth is, your ideal customer doesn’t care about all the many options. They care about the one thing that’s going to make their life better. So put yourself in their shoes. What’s the #1 thing they’re coming to you for? What do they REALLY want, even if they don’t know how to articulate it? 

Forget about all the bells and whistles for a moment and just focus on that core desire. Then make sure every word and image on your homepage is laser-focused on fulfilling it.

Identify their Problem

Here’s the hard truth: if your homepage isn’t addressing a real, visceral problem for your ideal customer, they’re not going to stick around. In our experience, there are two key problems you need to tackle:
1. The surface problem – This is what they think they need, like a smoother delivery process, reduced costs, or better restaurant delivery service for their customers.
2. The deeper problem – This may be the real issue, the thing keeping them up at night. Maybe they’re struggling to stand out in a crowded market or feeling like they’re constantly spinning their wheels. 

Your job is to show that you understand both, but to really dig into that deeper problem. Put yourself in their shoes and genuinely acknowledge their struggles. Only then can you start to offer a solution.

Reveal your (unique) Promise

Okay, so you’ve shown that you understand their problem. Now it’s time to show them a way out. We’re not talking about some generic, one-size-fits-all solution. We’re talking about something specific and tangible, something that makes them say “wait, maybe this is possible.” 

Paint a picture of their life after working with you. How will things be different? What will they be able to do that they can’t do now? Use vivid, emotional language and concrete examples. 

They need to believe that better is possible. Your homepage needs to give them that.

It’s your turn

Building a homepage that connects is all about putting yourself in your ideal customer’s shoes. It’s about understanding their needs, desires, and pain points, and crafting a message that speaks directly to them.

If you can effectively check off these 3 P’s, you can win trust. It all starts with understanding the person—your ideal customer—forward and backward when it comes to your domain. Step into their shoes, feel their frustrations, and show them you have the answer they’ve been searching for. Pull back the curtain on your process and why it works. 

Try thinking of your homepage as being similar to an Airbnb listing. Make sure you’re sending the right message and inviting your ideal customer to step inside.